Our Client:
The Customer Service Officer involves handling inquiries, processing policy changes, assisting with claims, and ensuring customer satisfaction while adhering to company policies and regulatory requirements.
Job Description:
- Handle customer inquiriesvia phone, email, or in-person regarding policies, coverage, premiums, and claims.
- Assist with policy changes including renewals, updates, cancellations, and endorsements.
- Guide customers through the claims process, ensuring proper documentation and follow-ups.
- Resolve complaints and issuespromptly while maintaining professionalism and compliance.
- Maintain accurate customer recordsand update policy details in the company database.
- Identify cross-selling opportunities and refer potential leads to the sales team when appropriate.
Job Requirements:
- Diploma or equivalent (Bachelor’s degree in Business, Finance, or related field preferred).
- Minimum 3 years in customer service, preferably in insurance, banking, or financial services.
- Proficiency in CRM software, Microsoft Office, and insurance management systems.
- Excellent verbal and written communication skills, strong problem-solving, empathy, patience, and multitasking abilities.
- Candidate with less experience will be considered as an Officer.