Our Client:
The position is to support the services of Counter Team to ensure delivery of quality and efficient services to internal and external customers with continuous improvement
The incumbent will be reporting to Customer Service Manager.
Job Description:
- Handle customers’ enquiries, requests, applications and complaints and deliver high quality customer service which in line with company policies and regulatory requirements
- Feedback and suggest for area improvement when necessary
- Perform ad-hoc tasks and project when required
Job Requirements:
- Bachelor degree with 5 years’ relevant experience in life insurance with solid customer relationship management experience including complaint handling
- Service oriented, attentive to details, good organizing and a good team player.
- Positive to changes and challenges, independent and able to work overtime
- Superb command in written and spoken English and Chinese
- Candidates with less experience will be consider as Officer