求职者

Responsibilities:

• Supervise service functions of the Customer Services Department to ensure overall implementation of the Centre’s smooth operations..
• Support and back up the Centre’s performs quality assurance functions of the various functions.
• Reviews reports and discusses team performance, achievements and opportunities with department head to uplift the service standard.
• Provide coaching and guidance to operations staff to enable the effective delivery of a range of operational processes.
• Handle the escalated cases from colleagues and also resolve written / verbal complaint case.

Job Requirements:

• Degree holders with 5~7 years of insurance experience with 2~3 years at managerial level .
• Obtained in IIQE Paper I, III and V examination is preferred.
• Work under pressure with positive working attitude.
• Strong customer service mindset and communication skills.
• Excellent judgment, solve problem and analytical skills.
• Familiar in Microsoft Office & Chinese Input.
• Proficient command of spoken and written English and Chinese (Cantonese & Mandarin).
• Candidates with more experience will be considered as Manager