Assist the team to achieve and maintain service standard and smooth operation. Responsible for claims assessment, handle claims related enquiries and complaints.
Create claims guidelines for new products and prepare claims manual from time to time. Convey training to internal staff and agency force.
Participate in system design and UAT testing.
Provide coaching and training to subordinates.
Participate in ad-hoc projects and assist supervisor for projects assigned by management.
Job Requirements:
Degree holders with minimum 5 years’ experience in life claims.
Work under pressure with positive working attitude.
Strong customer service mindset and communication skills.
Familiar in Microsoft Office & Chinese Input.
Proficient command of spoken and written English and Chinese (Cantonese & Mandarin).