Our client is one of the world’s leading luxury brand with great presence across the Region. They are currently looking for high caliber candidates in merchandising to cope with their business expansion.
Client provides extensive training, competitive remuneration, and a career path within a fast-growing organization for employees.
Responsibilities:
- Provide excellent service to customers throughout the After-sales service procedure, including product drop-off, pick-up, and follow-up communication with customers
- Work with Sales and Operations teams on After-sales service related issues in a timely and professional manner
- Maintain After-sales operations and closely coordinate with office After-sales service team for all repair cases
- Conduct After-sales briefing in store to enhance the after-sales knowledge and skills of the Sales and Operations team
- Handle omni-channel service activities such as Web-To-Shop orders
- To assist any other duties as assigned by superior
Requirements:
- Solid experience in luxury retail or working in a multi-tasking customer-oriented environment
- After sales service related experience is highly preferred
- Cheerful, helpful and ability to perform company’s standard of customer service
- Proactive, self-initiated, detail minded, good team player, good communication skill
- Flexible, good common sense and good problem-solving skills
- Be firm, assertive and a good understanding of floor operations
- Fluency in verbal and written English, Cantonese, and Mandarin
Languages
Fluent in Cantonese, English and Mandarin