求职者

Helpdesk, Manager / Assistant Manager / Senior IT Officer - Bank

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资讯科技
Job Ref. SPGHK038202012312
地点 香港
发布日期 2020-12-31

Job Description:

  • Manage the operation and performance of outsourced IT services (end user support)
  • Responsible for IT service reporting and quality control
  • Lead projects including contract negotiation, vendors and Service Level Agreement (SLA)
  • Respond to and diagnoses problems through discussion with users
  • Identify, research, and resolve technical problems
  • Document, track, and monitor the problem to ensure a timely resolution
  • Interact with contractors and internal technical team to restore service or identify and correct core problem
  • Recommend systems modifications to reduce user problems

 

Job Requirements:

  • 2+ years of directly related experience in managing outsourced IT service / IT Service delivery
  • Progressive experience in the management of a technical end user support team
  • Experience developing and providing Service Level Agreements and Help Desk deliverables
  • Good interpersonal skills to interact with team members & business users
  • Ability to work independently and assist in project management
  • Good command of both spoken and written English and Chinese

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