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香港
Application Support / Client Support / Production Support – Financial Services Provider
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资讯科技
Job Ref.
SPGHK0382018140
地点
香港
发布日期
2019-03-08
Job Description:
Provide Application Support (such as Trading platform troubleshooting and Data maintenance) for investment bank and financial institute client
Troubleshoot and investigate technical problems from clients via phone and email and work out appropriate solutions
Handle service requests that have been escalated by lower tiers
Communicate with technical teams who are supposed to involve in the solution and give further support if needed
Perform system health checks on client’s systems, monitor the system and network status
Job Requirements:
Bachelor’s degree in Computer Science or equivalent disciplines
At least 3 years working experience as application support, production support, programmer, technical support
Familiar with Shell Scripting, SQL
Sound knowledge in programming is a plus
Excellent customer service skill
Excellent spoken and written English skill
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