Our Client:
Our client is hiring a Manager to lead their MPF & EB hotline team. The incumbent will be reporting to Department Head directly.
Job Description:
- Supervise MPF & EB customer service team to provide quality hotline services to internal and external customers.
- Resolve customer requests and enquiries via various means in a professional manner with tactful customer services skills.
- Handle complaints and closely work with internal staff to resolve problems.
- Liaise with the Authorities on complaint cases and other issues.
- Responsible for customers’ enhancement enquiries including online interfaces and mobile apps issues.
- Provide support to immediate manager and participate in ad hoc projects.
Job Requirements:
- University graduates with 8 years customer services experience preferably in a call center environment.
- Knowledge in MPF regulations & scheme operations OR Employee Benefits is preferable.
- Good presentation, communication and interpersonal skills.
- Strong PC skills in Microsoft Office.
- Proficient in both spoken and written English and Chinese including Putonghua.