Our client is a financial technology company headquartered in Hong Kong with offices in Shanghai and Shenzhen.
Job Description:
- Provide services and support to clients in Mainland China
- Proactively assist sales colleagues in addressing client inquiries and complaints through various communication channels such as email, WeChat, and phone calls
- Collect client needs and feedback, coordinate and communicate with internal departments including Credit, Technology, and Finance to provide effective solutions and facilitate smooth communication
- Conduct online due diligence and onboarding procedures for clients
- Responsible for sales data analytics and reporting
- Perform other ad-hoc assignments as required
Job Requirements:
- Diploma or above educational qualification
- 1 year of relevant experience
- Proficient in both spoken and written Chinese, including Putonghua
- Experience in handling clients from banks, e-commerce, or payment platforms (e.g., PayPal, banking, virtual banks) is preferred
- Strong computer skills including proficiency in MS Word, MS Excel, and MS PowerPoint
- 1 to 2 years of experience in handling Mainland China clients
- Familiarity with corporate or personal credit products
- Excellent customer service mindset and communication skills
- 2 to 5 years of experience in customer service or account management
Languages
Fluent in Cantonese, English and Mandarin