Our client is currently looking for a Senior Officer handling their Employee Benefits and MPF hotline.
The incumbent will be reporting to Manager directly.
Job Description:
- Responsible for Employee Benefits and MPF hotline enquiries and resolve customer requests from various channel.
- Provide excellent customer service to clients in a professional manner and handle MCV verification when necessary.
- Handle enquiries from broker channel including products, policy administration and daily operation procedures.
- Provide sales & administrative support to the team when required.
- Participate in ad hoc projects.
Job Requirements:
- University graduates with 5 years customer services experience with IIQE passed in Paper 1, 3 and 5 will be an advantage.
- Knowledge in Employee Benefits & MPF scheme operations is preferred
- Service-oriented, Pro-active with good interpersonal and communication skills.
- Able to work under pressure and deal with people from different backgrounds
- Proficient in Microsoft Office.
- Proficient in both spoken and written English and Chinese, fluent in Mandarin.