Our Client:
A leading insurer providing bespoke risk and wealth solutions, recognized for innovation and excellence. With rapid growth and market leadership, they empower professionals to drive impact. Their collaborative culture fosters career development and industry advancement. Join a team shaping the future of insurance.
The incumbent will be reporting to Manager directly.
Job Description:
- Lead a team to maintain high service standards and achieve policy administration targets.
- Develop and implement policy change procedures following company and regulatory guidelines.
- Analyze data to identify trends, risks, and opportunities for improvement.
- Coach and review team performance to ensure productivity and development.
- Drive digitization and process automation to enhance operational efficiency.
- Support new product development, AML tasks, and system upgrades.
- Strengthen relationships with distribution channels through agency visits.
- Resolve complex policyholder issues promptly and effectively.
- Collaborate across teams to improve service delivery and customer satisfaction.
- Ensure compliance with internal policies and external regulations.
- Report on performance metrics and project progress to senior management.
Job Requirements:
- University graduate or higher with 6-8 years in life insurance policy administration.
- Familiarity with AML regulations with exposure to process automation and digital tools.
- Strong analytical ability, attention to detail, and excellent communication, Independent and thrives under pressure.
- Skilled in building and managing stakeholder relationships with proven ability to deliver results under tight deadlines.
- Advanced MS office in Excel, Word, PowerPoint and Outlook.
- Good command in Chinese and English.
- Candidate with less experience will be considered as a Senior Officer