Job Seekers

Our Client:

A global leader in energy management and automation

Description:

• Provide hotline technical support for technical inquiries with professionalism and courtesy.
• Manage the goods returns process efficiently and effectively.
• Analyze and resolve technical issues for internal and external parties.
• Foster strong working relationships with internal teams, including Sales, Engineering, Service, and Marketing.
• Manage cases using the case management system to ensure timely resolutions.

Requirements:

• Higher Diploma or above in Electrical Engineering, Automation Engineering, or a related engineering field.
• Some experience in hotline or product technical support is preferred.
• Strong communication skills and a professional telephone manner.
• Knowledge of products such as ACB, MCCB, PLC, or BMS is a plus.
• Good command of English, Cantonese, and Mandarin.
• Fresh graduates are also welcome to apply.