Our Client:
Our client is seeking Customer Experience Officer focuses on improving customer satisfaction. This role involves gathering customer feedback, working with different teams, and creating strategies to enhance service quality.
The incumbent will be reporting to Manager directly.
Description:
- Gather Feedback – Collect and analyze customer opinions to identify service improvement areas.
- Team Collaboration – Work with marketing, sales, and claims teams to ensure a seamless customer experience.
- Strategy Development – Create and implement strategies to enhance customer satisfaction based on insights.
- Training – Develop training programs to improve staff customer service skills and awareness.
- Performance Tracking – Set and monitor metrics to measure customer satisfaction and recommend improvements.
Requirements:
- Bachelor’s degree in Business, Marketing, or similar field.
- Minimum 3 to 5 years in customer service or experience roles, preferably in insurance.
- Strong analytical and problem-solving skills, good communication and teamwork abilities.
- Familiarity with customer experience software, focused on customer satisfaction.
- Superb command in computer literacy.
- Fluency in spoken and written English and Chinese.