Job Seekers

Job Description:

• As functional ownership of Incident Management i.e. end to end process ownership, and continuous improvement of Incident Management processes
• Oversee the incident management team members involved in resolving the incidents
• Manage major incidents, identifying the cause, and initiating the major incident management procedure and communications with the business
• Run the technical bridge to drive all diagnostic and resolution activities
• Identify all resources needed to resolve the incident
• Participate in post-incident reviews and problem management activities
• Proactively contribute to improvement activities during incident downtime

Job Requirements:

• University degree or equivalent qualification
• Technology and Production support experience preferred
• Knowledge and understanding of Incident Management practices, skills and tools
• Prior experience of running the incident bridge for application and/or technology issues.
• ITIL training and certification preferred
• Understanding of Personal / Consumer Banking business, products and Hong Kong regulations
• Committed to process improvement
• Excellent communication skills, able to communicate with senior technology and Business management
• Ability to influence others across all contributing teams and disciplines
• Strong team player, ability to foster relationships from both a business and technical point of view