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Quality Assurance & Training – Assistant Manager

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Insurance
Job Ref. SPGHK0222017189
Location Hong Kong
Date posted 2017-12-12

A Reputable Life Insurance Corporate is looking for an Assistant Manager to manage their quality assurance function.

The incumbent will be reporting to department head directly.

 

Job Description:

  • Support customer service team on all QA related functions including regular and tailor made training courses.
  • Review training effectiveness and on-going interaction and communications with CS staff.
  • Participate in ad-hoc projects when required.

 

Job Requirements:

  • Bachelor degree or equivalent in Business related disciplines.
  • Minimum 6 years of working experience in customer servicing in insurance industry of which 4 years in quality assurance related functions.
  • Excellent communication, negotiation and people skills.
  • Strong interaction with extensive experience in customer service.
  • Superb command in spoken and written English and Chinese.
  • Good command in MS office in Excel and PowerPoint.

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