A Reputable Life Insurance Corporate is looking for an Assistant Manager to manage their quality assurance function.
The incumbent will be reporting to department head directly.
Job Description:
- Support customer service team on all QA related functions including regular and tailor made training courses.
- Review training effectiveness and on-going interaction and communications with CS staff.
- Participate in ad-hoc projects when required.
Job Requirements:
- Bachelor degree or equivalent in Business related disciplines.
- Minimum 6 years of working experience in customer servicing in insurance industry of which 4 years in quality assurance related functions.
- Excellent communication, negotiation and people skills.
- Strong interaction with extensive experience in customer service.
- Superb command in spoken and written English and Chinese.
- Good command in MS office in Excel and PowerPoint.