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Production Support Analyst – A prominent Bank

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Information Technology
Job Ref. SPGHK0382024082602
Location Hong Kong
Date posted 2024-08-26

Our Client:

A prominent retail and commercial bank in Hong Kong and Asia

Job Description:

  • Continuously improve the IT monitoring system and promptly troubleshoot production issues
  • Analyze root causes of production incidents, propose improvement measures, and drive incident resolution
  • Perform risk impact assessments and implement production changes, while tracking the operational impact
  • Coordinate with the head office to deploy software version updates
  • Review migration documentation and procedures and schedule planned and urgent changes within the computer operations team

Job Requirements:

  • University degree in Computer Science or a related discipline
  • Minimum 2 years of experience in the banking industry
  • Preferably with exposure to software quality assurance
  • Proven experience in Windows, Unix, SQL, and JavaScript
  • Familiarity with software development practices is preferred
  • Initiative, analytical, and strong communication skills to work under pressure
  • Proficient in written and spoken English and Chinese, with an advantage in Putonghua

Languages
Fluent in Cantonese, English and Mandarin

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