Our Client:
Our client is looking for an insurance workflow professional to manage the Cashier office including reviewing, refining and updating SOPs regularly to fulfill regulatory requirements optimize operation efficiency and incorporate process improvement.
The incumbent will be reporting to Senior Manager directly.
Job Description:
- Create and maintain standard operating procedures (SOPs) for cashier tasks.
- Provide training to team members and regularly update SOPs to improve operation efficiency.
- Prepare reports and presentations to share insights.
- Assist in planning and implementing projects for the Cashier department.
- Work with IT and other teams to improve workflows.
- Test new systems and provide feedback for better integration.
- Review the effectiveness of new processes after implementation.
- Set performance goals and track team progress.
- Analyze performance metrics to enhance productivity and customer service.
- Support the Cashier team during busy times or emergencies.
Job Requirements:
- Bachelor’s degree in Business Administration or a related discipline.
- 7 years of experience in a managerial role within the finance department, cashier or customer service/policy servicing environment in an insurance company or financial institution.
- Strong analytical, problem-solving, communication and excellent time management skills with a proven ability to interpret complex data.
- Solid track record in developing and refining standard operating procedures and workflow improvement implementation.
- Familiar with project management and successful execution of system implementation projects.
- Advanced proficiency in Microsoft Office Suite.
Languages
Fluent in Cantonese, English and Mandarin