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Level 2 Technical Analyst, Asia Pacific

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Information Technology
Job Ref. SPG0382019121
Location Hong Kong
Date posted 2019-01-08

Our client is looking for candidates for the following projects:
– Must : Linux or Unix, and SQL database exp
– Excellent customer service skill
– Excellent English skill

 

Description:

  • Provide level 2 technical support for clients including Trading platform troubleshooting, Servers development and Data maintenance
  • Troubleshoot and investigate technical problems from clients via phone and email and work out appropriate solutions
  • Handle service requests that have been escalated by lower tiers
  • Communicate with technical teams who are supposed to involve in the solution and give further support if needed
  • Perform system health checks on client’s systems, monitor the system and network status

Requirements:

  • Bachelor’s degree in Computer Science or equivalent disciplines
  • At least 3 years working experience as technical support or helpdesk with multinational company
  • Hands-on experience in supporting Linux or Unix platform and SQL database is highly preferred
  • Knowledge in cash equity flow / FIX protocol is a plus
  • Excellent customer service skill
  • Fluent in spoken and written in English

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