Supervise helpdesk team to perform on-site and remote helpdesk support service for the Bank
Respond to and diagnoses problems through discussion with users
Identify, research, and resolve technical problems
Document, track, and monitor the problem to ensure a timely resolution
Interact with IT engineering and applications development team to restore service or identify and correct core problem
Recommend systems modifications to reduce user problems
Job Requirements:
5+ years of directly related experience supporting help desk operations and implementing deskside projects, preferably supporting Bank / financial services customer
Progressive experience in the management of a technical support team
Experience developing and providing Service Level Agreements and Help Desk deliverables
Sound knowledge in Win 7/ 10, active directory, SCCM, MS office 365, network management is preferred
Good interpersonal skills to interact with team members & business users
Ability to work independently and assist in project management