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Helpdesk Supervisor / Lead / Assistant Manager - Bank

Information Technology
Job Ref. SPGHK0382019205
Location Hong Kong
Date posted 2019-06-28

Job Description:

  • Supervise helpdesk team to perform on-site and remote helpdesk support service for the Bank
  • Respond to and diagnoses problems through discussion with users
  • Identify, research, and resolve technical problems
  • Document, track, and monitor the problem to ensure a timely resolution
  • Interact with IT engineering and applications development team to restore service or identify and correct core problem
  • Recommend systems modifications to reduce user problems


Job Requirements:

  • 5+ years of directly related experience supporting help desk operations and implementing deskside projects, preferably supporting Bank / financial services customer
  • Progressive experience in the management of a technical support team
  • Experience developing and providing Service Level Agreements and Help Desk deliverables
  • Sound knowledge in Win 7/ 10, active directory, SCCM, MS office 365, network management is preferred
  • Good interpersonal skills to interact with team members & business users
  • Ability to work independently and assist in project management
  • Good command of both spoken and written English

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