Job Seekers

Job Description:

• Manage the operation and performance of IT services support team (internal staff + external outsourced staff)
• Responsible for IT service reporting and quality control
• Lead IT deskside projects including technical troubleshooting, contract negotiation, vendors and Service Level Agreement (SLA)
• Respond to and diagnoses problems through discussion with users
• Identify, research, and resolve technical problems
• Document, track, and monitor the problem to ensure a timely resolution
• Interact with contractors and internal technical team to restore service or identify and correct core problem
• Recommend systems modifications to reduce user problems

Job Requirements:

• 5+ years of directly related experience in managing IT technical supporting service / IT Service delivery
• Team leading and management experience is a must
• Progressive experience in the management of a technical end user support team
• Experience in developing and providing Service Level Agreements and Help Desk deliverables
• Good interpersonal skills to interact with team members & business users
• Ability to work independently and assist in project management
• Good command of both spoken and written English and Chinese