Job Seekers

Customer Service – Senior Manager

Back
Insurance
Job Ref. SPGHK0222017173
Location Hong Kong
Date posted 2017-11-10

Our client – a well-established insurance group is looking for a customer service expertise to join their team managing hotline services.

The incumbent will be reporting to departmental head.

 

Job Description:

  • Manage customer service operations including inbound, outbound and post sales call functions.
  • Provide supervision to the team to deliver excellent services to fulfill and enhance customer satisfaction.
  • Ensure the accuracy and compliance of relevant requests to be accomplished in a timely manner.
  • Make sure all operation procedures are in compliance with the company and regulatory requirements.
  • Maximize operation efficiency and productivity
  • Manpower planning and resources allocation, monitor and evaluate staff performance, deliver on-going coaching, skill improvement training including products and market knowledge, service quality as well as productivity.
  • Management reporting.
  • Perform ad-hoc projects as required.

 

Job Requirements:

  • Bachelor degree with at least 10 years of relevant working experience in insurance industry in Life + General Insurance of which 5 years in a supervisory role
  • Experience in managing call centre operations including inbound and outbound
  • Strong leadership skills, excellent communication, interpersonal, negotiation and presentation skills
  • Customer service oriented, responsible and attentive to details
  • Strong leadership skills, excellent communication, interpersonal, negotiation and presentation skills
  • Customer service orientated, responsible and attentive to details
  • Strong analytical and problem solving skill with capability of making decision in an efficient and effective manner
  • Good command of both written and spoken English and Chinese (including Putonghua)
  • Good computer literacy including Word, Excel & PowerPoint

Job Apply

Name*
Email*
Tel

File name:

File size:

(TXT, PDF, DOC, DOCX and RTF file only)

Looking To Hire? Send Us Your Vacancy Contact Us for Hiring