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Customer Service Officer – Life Insurance

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Insurance
Job Ref. SPGHK0222017134
Location Hong Kong
Date posted 2017-09-15

The incumbent will be responsible for handling enquiries / complaints / feedback of customer and bank representatives and delivering quality customer service.

 

Job Description:

  • Key responsibilities to handle customer / bank representatives’ enquiries, complaints, requests and feedbacks and deliver high quality customer service which in line with company policies and regulatory requirements
  • Feedback and suggest for area improvement when necessary
  • Perform ad-hoc tasks and project when required

 

Job Requirements:

  • Bachelor Degree with professional insurance qualification (e.g. IIQE, FLMI)
  • 6 years working experience in life insurance with solid customer relationship management experience including complaint handling
  • Service Oriented, attentive to details, good organizing and team player and positive to changes and challenges
  • Effective interpersonal skill, independent and will to work overtime
  • Superb command in written and spoken English and Chinese (Proficiency in Chinese dialects will be an asset)
  • Proficient in using MS office in Excel and word processing
  • Candidate with more experience will be considered as Senior Officer

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