The incumbent will be responsible for handling enquiries / complaints / feedback of customer and bank representatives and delivering quality customer service.
Job Description:
- Key responsibilities to handle customer / bank representatives’ enquiries, complaints, requests and feedbacks and deliver high quality customer service which in line with company policies and regulatory requirements
- Feedback and suggest for area improvement when necessary
- Perform ad-hoc tasks and project when required
Job Requirements:
- Bachelor Degree with professional insurance qualification (e.g. IIQE, FLMI)
- 6 years working experience in life insurance with solid customer relationship management experience including complaint handling
- Service Oriented, attentive to details, good organizing and team player and positive to changes and challenges
- Effective interpersonal skill, independent and will to work overtime
- Superb command in written and spoken English and Chinese (Proficiency in Chinese dialects will be an asset)
- Proficient in using MS office in Excel and word processing
- Candidate with more experience will be considered as Senior Officer