The position will be responsible for handling enquiries / complaints / feedback of customer and bank representatives and delivering quality customer service.
The incumbent will be reporting to Manager directly.
Job Description:
- Key responsibilities to handle customer / bank representatives’ enquiries, complaints, requests and feedbacks and deliver high quality customer service which in line with company policies and regulatory requirements.
- Feedback and suggest for area improvement when necessary.
- Perform customer service related project when required.
- Recommends solutions to improve the workflow and services in the team.
- Handle daily data input and ensure 100% accuracy.
Job Requirements:
- Bachelor Degree with professional insurance qualification (e.g. IIQE, FLMI).
- 4 – 7 years working experience in Life insurance with solid customer relationship management experience including complaint handling.
- Service Oriented, attentive to details, good organizing and team player and positive to changes and challenges.
- Effective interpersonal skill, independent and will to work overtime.
- Superb command in written and spoken English and Chinese (Proficiency in Chinese dialects will be an asset).
- Proficient in using MS office in Excel and word processing.
- Candidate with more experience will be considered as Senior Officer.