The position helps our customers with their insurance needs, answers questions, and processes claims.
The incumbent will be reporting to Manager directly.
Job Description:
- Respond to customer inquiries via phone, email, or in-person.
- Explain insurance policies and recommend options.
- Process new applications, renewals, and cancellations.
- Assist with claims by collecting documents and working with adjusters.
- Keep records of customer interactions.
- Resolve customer complaints and escalate as needed.
- Stay informed about company products and industry trends
Job Requirements:
- High school diploma, degree in Business or related field preferred.
- Experience in customer service, ideally in insurance.
- Good communication and interpersonal skills.
- Familiarity with CRM software and Microsoft Office.
- Detail-oriented and organized.
Languages
Fluent in Cantonese, English and Mandarin