Our client, a leading bank, is looking for Customer Relations Manager to join their team to cope with the bank’s expansion.
Job Description:
- To ensure customer complaints are handled in compliance with all policies, rules, guidelines, requirements prescribed by regulators as well as the Bank
- To coordinate with Sections and other business units to resolve complaint cases
- To seek advice from Legal & Tax Affairs / Compliance Department in drafting written replies to customers / media / regulators
- To prepare complaint investigation reports and replies on complaint cases
- To prepare statistic reports for complaint cases
- Identifying improvement opportunities and service level upgrading needs from complaint cases
Job Requirements:
- University degree in a related discipline or other relevant qualifications
- Minimum of 5 years’ customer relations experience in compliant handling
- Good understanding of regulatory policies and guidelines governing retail banking services;
- Good knowledge of retail banking products and services;
- A team player with good negotiation and communication skills
- Good command of both spoken and written English and Chinese