The position will be responsible for handling enquiries / complaints / feedback of customer and bank representatives and delivering quality customer service.
The incumbent will be reporting to Manager directly.
Job Description:
- Responsible for life & health claims accordingly to the specified claims authority limits.
- Ensure claims investigation practice and standards on a fair and consistent basis.
- Review and streamline the department’s operations process and procedures.
- Manage operations efficiency and maintain quality deliverable and customer service.
- Maximizing department’s productivity and performance by strengthen teamwork and staff engagement.
- Organize and conduct staff and agency training when required.
- Assist in handling complaints and ad hoc projects when required.
Job Requirements:
- Bachelor degree/Tertiary Education with relevant working experience.
- Minimum 4 – 6 years in life & health claims experience of which minimum 2 years at supervisory level.
- Proficient & prudent claims management skills with sound medical knowledge is preferable.
- Proactive with good analytical, problem solving and people management skills.
- Customer oriented with excellent communication skills