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Business Operation Analyst

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Insurance
Job Ref. SPGAU031001669
Location Sydney
Date posted 2019-01-11

Our client is a top tier insurance company with a prestigious reputation in APAC region. They are now looking for a policy administration expertise to join their dynamic team.

Responsibilities:

  • Participation with distribution products that affect the team
  • Constant review of and improve existing processes
  • Participation in transferring existing email request processes to an automated workflow
  • Monitor and manage the team inboxes
  • Provide operational analysis and support to key stakeholders
  • Ensure SLA”s are met and best customer experience achieved
  • Engaging Agents and Account Managers directly to collect and confirm details required for the account set up process, including agreement and project rollouts

Requirements:

  • Strong attention to detail
  • Proactive and confident demeanour
  • Proven administration experience
  • Experience in the use of Policy is essential
  • Preferably proficient Microsoft Office skills, preferably with Excel
  • Exceptional organisational skills with the ability to multi-task
  • Ability to work both autonomously and in a team
  • Excellent critical thinking and problem solving skills

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