Our client is a top tier insurance company with a prestigious reputation in APAC region. They are now looking for a policy administration expertise to join their dynamic team.
Responsibilities:
- Participation with distribution products that affect the team
- Constant review of and improve existing processes
- Participation in transferring existing email request processes to an automated workflow
- Monitor and manage the team inboxes
- Provide operational analysis and support to key stakeholders
- Ensure SLA”s are met and best customer experience achieved
- Engaging Agents and Account Managers directly to collect and confirm details required for the account set up process, including agreement and project rollouts
Requirements:
- Strong attention to detail
- Proactive and confident demeanour
- Proven administration experience
- Experience in the use of Policy is essential
- Preferably proficient Microsoft Office skills, preferably with Excel
- Exceptional organisational skills with the ability to multi-task
- Ability to work both autonomously and in a team
- Excellent critical thinking and problem solving skills