Job Seekers

Assistant Vice President, Customer Centre (Bank)

Banking & Finance
Job Ref. SPG0HK162017166
Location Hong Kong
Date posted 2017-11-10

Our banking client is looking for an Assistant Vice President to join their branch distribution to cope with the company expansion.


Job Description:

  • Oversee the daily running of the Customer Centre
  • Partner with workforce planning to ensure effective resource & capacity planning
  • Carry out needs assessments, performance management, talent development and other operational assignments.
  • Lead team mainly focusing on inbound enquiries
  • Conduct outbound activities where necessary and handle applications, transactions and requests from customers
  • Develop strategies in align with the Bank’s visions and objectives in order to achieve business goals, pre-set sales and service targets.
  • Control over relevant procedures and operations are in compliance with bank’s guidelines
  • Contribute ideas, lead and participate in developing new initiatives / projects in expanding / improving the sales, enhancing the system functionality, process re-engineering and quality improvement for the team with an objective to increase the services capabilities of a call center.
  • Manage customer feedback with appropriate service recovery solution.
  • Involve in selection & interview to support staff recruitment.
  • Conduct coaching & counselling session to team members on a regular and needed basis.


Job Requirements:

  • Minimum 10 years’ relevant experience in banking, credit card or call centre industry
  • At least 3-5 years in a managerial role
  • Initiative, positive, able to work independently & highly motivated
  • Strong analytical, good interpersonal skill, decision making and problem solving skills
  • Mature and positive character with strong leadership skill and ability to interact different parties
  • Proficiency in spoken / writing skills in both English and Chinese
  • Sound knowledge in consumer card business; operations and regulations
  • Good understanding on call center systems, infrastructure and MIS reporting tools
  • Registered RI under SFO compliance is preferable but not essential

Job Apply


File name:

File size:

(TXT, PDF, DOC, DOCX and RTF file only)

Looking To Hire? Send Us Your Vacancy Contact Us for Hiring