Our client is currently looking for an Assistant Manager taking care of their claims administration function.
The incumbent will be reporting to Department Head directly.
Job Description:
- Assist the team to achieve and maintain service standard and smooth operation.
- Responsible for claims assessment, handle claims related enquiries and complaints.
- Create claims guidelines for new products and prepare claims manual from time to time.
- Work with auditors for claims audit.
- Participate in system design and UAT testing.
- Convey training to internal staff and agency force.
- Provide coaching and training to subordinates.
- Participate in ad-hoc projects and assist supervisor for projects assigned by management.
Job Requirements:
- Bachelor degree with minimum 5 years’ experience in life claims operations of which 2 years supervisory experience.
- Strong analytics with excellent problem solving skills.
- Independent, proactive and able to work under pressure and meet challenges.
- Superb command in written and spoken Chinese and English.