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Application Support / Client Support / Production Support – Multinational Financial Services Provider

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Information Technology
Job Ref. SPGHK038202109032
Location Hong Kong
Date posted 2021-09-03

Job Description:

  • Provide level 2 Application Support (such as Trading platform troubleshooting and Data maintenance) for investment bank and financial institute clients
  • Incident investigation
  • Troubleshoot and investigate technical problems from clients via phone and email and work out appropriate solutions
  • Handle service requests that have been escalated by lower tiers
  • Communicate with technical teams who are supposed to involve in the solution and give further support if needed
  • Perform system health checks on client’s systems, monitor the system and network status

 

Job Requirements:

  • Bachelor’s degree in Computer Science or equivalent disciplines
  • At least 2 years working experience as application support, production support, programmer, technical support with Bank or Financial Services Industry
  • Extensive experience with Shell Scripting and SQL
  • Knowledge in FIX is a plus
  • Experienced in supporting order management system, portfolio management system, compliance system, or trade matching system is a plus
  • Excellent customer service skill
  • Excellent spoken and written English skill

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