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Application Support / Client Support / Production Support – Financial Services Provider

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Information Technology
Job Ref. SPGHK0382018140
Location Hong Kong
Date posted 2019-03-08

Job Description:

  • Provide Application Support (such as Trading platform troubleshooting and Data maintenance) for investment bank and financial institute client
  • Troubleshoot and investigate technical problems from clients via phone and email and work out appropriate solutions
  • Handle service requests that have been escalated by lower tiers
  • Communicate with technical teams who are supposed to involve in the solution and give further support if needed
  • Perform system health checks on client’s systems, monitor the system and network status

 

Job Requirements:

  • Bachelor’s degree in Computer Science or equivalent disciplines
  • At least 3 years working experience as application support, production support, programmer, technical support
  • Familiar with Shell Scripting, SQL
  • Sound knowledge in programming is a plus
  • Excellent customer service skill
  • Excellent spoken and written English skill

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