Our Client:
A leading global cloud computing provider empowers enterprises and developers with cutting-edge cloud infrastructure, data, and AI capabilities—built for scale, performance, and innovation.
Job Description:
- Serve as the primary accountable party for end-to-end project delivery—defining objectives, managing budgets, minimizing cost variances, developing detailed delivery plans, securing client acceptance, and ensuring overall customer satisfaction.
- Identify and analyze project risks/issues, establish effective communication mechanisms, mobilize internal and ecosystem resources (including senior escalation), and lead resolution of critical problems through to closure.
- Support pre‑sales by defining service scope, conducting deliverability reviews, assessing delivery costs, reviewing contracts, aligning cross‑functional stakeholders (BD, SA, PDSA, TM, TAM, product/engineering), and producing high‑quality, fulfillable SOWs.
- Facilitate smooth handover from delivery to operations (knowledge transfer, O&M framework setup), safeguard service quality and resourcing, and drive renewal of O&M service contracts.
- Manage external MSPs throughout delivery—coordinating acceptance, settlement, and quality assessments—while also gathering client feedback to drive product/service/PMO improvements and standardize delivery solutions for greater efficiency.
Job Requirements:
- 5+ years of experience managing large-scale, complex IT delivery projects for enterprise (B2B) and government (B2G) clients, with a proven track record of concurrently handling multiple projects and leading teams of 20+ members. PMP or equivalent certification required.
- Deep hands-on expertise in enterprise/government project governance—capable of proactively anticipating and mitigating risks, assessing scope changes, and effectively coordinating internal and external resources, costs, and quality across the full project lifecycle.
- Able to lead implementation and delivery of complex projects by quickly defining scope, phased plans, and key milestones for multiple sub-teams in ambiguous or evolving settings, and driving execution to achieve objectives.
- Strong ability to interpret external requirements from clients, ISVs, and regulatory bodies, align goals with internal cross-functional teams, and communicate effectively to ensure all parties work toward shared project objectives.
- Oversee joint ecosystem solution development and delivery plan design during pre-sales, leverage ecosystem partners to optimize delivery schedules, and maintain a strong service orientation—committed to resolving client issues, helping them overcome challenges, and ensuring overall satisfaction.