Our client, a leading bank, is looking for Assistant Manager to join their Credit Card team to cope with the company’s expansion.
Job Description:
- Lead a team to provide efficient and quality authorization services to cardholders and merchants as well as handle cardholders’ enquiries / over-limit requests on card usage
- Ensure the performance of authorization hotline is above the service pledge
- Handle authorization request
- Ensure the provision of efficient card loss reporting / emergency service to cardholders
- Monitor the authorization activities and take appropriate actions to minimize the Bank’s loss
- Ensure the provision of reliable authorization services by monitoring the authorization system network
- Conduct regular reviews on daily operations and make recommendations to enhance customer services
Job Requirements:
- Diploma in a related discipline or other relevant qualifications
- Minimum 4 years’ experience in card operations with good knowledge of credit card authorization control and credit judgment
- Good communication and analytical skills, with ability to work independently and under pressure
- Shift duty is required on Saturday, Sunday, public holidays and / or overnight
- Proficiency in both English and Chinese, with fluency in Putonghua an advantage
- Great Sense of ownership