Our Client:
A sustainable public utility in Hong Kong
Job Description:
- Assist in leading the planning, execution, and delivery of digital customer service projects to meet business objectives and timelines.
- Guide the development of user interfaces and experiences, ensuring they are intuitive and user-centered.
- Conduct research and data analysis to inform design decisions and enhance user journeys using tools like Adobe Suite.
- Work closely with cross-functional teams to align design solutions with business goals and maintain consistency through design systems.
- Communicate effectively with stakeholders to influence decision-making and build strong relationships across various levels.
Job Requirements:
- A recognized degree in a design-related field, data analytics, or digital ecosystem.
- At least 8 years in a corporate or consulting role, including a minimum of 3 years in project management for digital customer service initiatives.
- Proficient in Adobe Suite for data analytics and journey design, with a solid understanding of Design Systems and tools like Figma.
- Design Thinking, Product Design, or Services Design Certification preferred; Project Management Certification is a significant plus.
- Strong business analysis background with the ability to convert processes into design solutions, along with demonstrated leadership in managing teams effectively.
- Excellent communication and influencing skills to engage stakeholders at various levels.
Languages
Fluent in Cantonese, English and Mandarin