Our Client:
A leading global cloud computing provider empowers enterprises and developers with cutting-edge cloud infrastructure, data, and AI capabilities—built for scale, performance, and innovation.
Job Description:
Resolve tickets quickly by understanding customer business needs; track requirements based on real cloud usage to drive product improvements.
- Lead critical incident response, perform risk inspections, and set up proactive monitoring/alerting for faster recovery and fewer disruptions.
- Run end-to-end dependency assessments and high-availability drills; support customers during major peak events with stress testing and failover practice.
- Improve architecture and resource management (utilization, capacity planning, elastic scaling); guide Landing Zone setup and Well-Architected Framework alignment.
- Provide structured service channels, tailored assurance programs, cloud migration/expert guidance (architecture, tuning, performance, governance, security), and help uncover new business opportunities through customer relationships
Job Requirements:
- 3+ years across solution design, architecture, backend development, delivery, or operations for large-scale internet and enterprise systems (e.g., internet/finance).
- Technical background with experience building and/or operating large-scale applications using cloud products.
- Practical knowledge in one or more areas such as cloud-native technologies, big data, databases, networking, and middleware.
- Strong understanding of the underlying architecture of core products in the supported business lines, plus specialized competencies.
- Can design solutions or diagnose complex issues across multiple product systems.
- Identifies key stakeholders and customer segments, creates effective communication, and maintains clear, focused dialogue—including senior executive-level discussions in relevant domains.
- Strong service orientation—takes end-to-end ownership of customer technical projects (operational assurance, technical transformation, stack migration) and drives resolution/execution.
- Decomposes complex problems, produces integrated assessments and strategies, and applies real case studies for tailored improvements (HA, operations assurance, capacity planning, DR, cost optimization) while proactively managing risks.