Our client is one of the well-known insurance group with deep-rooted Life business in Hong Kong. They are currently looking for an Assistant Manager supporting their claims department.
Job Responsibilities:
- Assist the team to achieve and maintain service standard and smooth operation.
- Responsible for claims assessment, handle claims related enquiries and complaints.
- Create claims guidelines for new products and prepare claims manual from time to time.
- Participate in system design and UAT testing.
- Convey training to internal staff and agency force.
- Provide coaching and training to subordinates.
- Participate in ad-hoc projects and assist supervisor for projects assigned by management.
Job Requirements:
- Degree holders with minimum 5 years’ experience in life claims.
- Work under pressure with positive working attitude.
- Strong problem solving and communication skills.
- Familiar in Microsoft Word, Excel & PowerPoint.
- Proficient command of spoken and written English and Chinese (Cantonese & Mandarin)